Arrears & Portfolio Servicing Executive

The role

We are seeking an experienced Arrears & Portfolio Servicing Executive to join a growing Corporate Credit team. This role is responsible for the proactive management of borrower accounts across a diverse lending portfolio, with a particular focus on arrears management, collections, borrower servicing, and portfolio administration.

Working closely with Credit, Risk, Finance, and Operations teams, you will play a key role in protecting portfolio performance, supporting borrowers, and ensuring the accurate administration of lending facilities throughout their lifecycle.

What you’ll do

• Monitor arrears positions across the corporate lending portfolio, maintaining accurate records of overdue balances and collection activities
• Proactively engage with internal stakeholders to identify, escalate, and resolve arrears cases in a timely manner
• Support the development, implementation, and monitoring of arrears management strategies and repayment arrangements
• Produce regular arrears and portfolio performance reports for Credit, Finance, Risk, and senior management
• Investigate and resolve borrower queries relating to payments, outstanding balances, settlements, and account status
• Manage the day-to-day servicing of borrower facilities across the portfolio
• Maintain and update borrower records and lending facilities within the Aspire loan management system
• Prepare and issue borrower invoices, statements, settlement quotations, and fee notifications
• Reconcile borrower payments and ensure the accurate allocation of funds to customer accounts
• Identify, investigate, and resolve payment discrepancies and outstanding account issues
• Support the full facility lifecycle, including amendments, restructures, extensions, renewals, and borrower changes within the loan management system
• Ensure all servicing activities are completed in accordance with internal policies, regulatory requirements, and service standards

What you’ll bring

Essential

• Previous experience within Credit Control, Collections, Accounts Receivable, Lending Operations, or Loan Servicing
• Experience within Commercial Lending, Asset Finance, Structured Finance, Banking, Specialist Lending, or a related financial services environment
• Proven track record managing arrears, delinquent accounts, and cash collection activities
• Strong understanding of credit risk principles, collections processes, and borrower account management
• Experience working closely with Credit and Risk teams to manage underperforming or overdue accounts
• Excellent attention to detail with a strong commitment to accuracy and data integrity
• Strong communication and stakeholder management skills, with the ability to build effective relationships across the business
• Confident using loan management systems and Microsoft Office applications, particularly Excel

What’s on Offer?

• Competitive salary
• Performance-related bonus
• Comprehensive benefits package
• Hybrid working arrangement (3 days per week in the London office)
• Opportunity to join a growing and dynamic lending business with strong career development prospects